Terms & Conditions

Payment

Your order will be processed when your payment clears.

All payments must be made via PayPal, if you do not have a PayPal account you can pay using credit or debit cards through paypal
SPECIAL OFFERS: I occasionally offer special offers and discounts which are given with codes. To receive the discount the buyer MUST enter the code at checkout. I cannot refund the discount after the purchase is made. If you need any assistance with coupon codes, please message me BEFORE you submit your order.

Returns

We accept returns of quilts and cushions in their original condition within 14 days from the date you receive your purchase. The item must be returned in its original condition and its original packaging, otherwise a refund cannot be given. No refund will be issued if the item is returned damaged. Please also ensure safe transit by wrapping it in the original delivery box or one of equivalent quality.
Within 30 days after we have received and inspected the returned item, we will make a full price refund in your PayPal account. Keep in mind that you will be responsible for the return postage costs of items you wish to send back to us.

When returning an item from outside UK, it is important that you tick the box on the Customs label on the envelope that this is a RETURN. Returned items don’t need to pay Customs fees.

Postage

We ship WORLDWIDE and our orders are dispatched with Priority Shipping to make sure they arrive quickly to your home. Please allow 3-8 working days for orders within Europe and 4-10 working days for major cities outside Europe.

Items will be dispatched on receipt of cleared funds and I aim to send items within 1-3 working days. If you require special delivery or courier please let me know and I will confirm the additional charges. Internationally items will be shipped by the most economical means available but all will be sent tracked and to be signed for.

Keep in mind that your order may be subject to import duties, custom tariffs or VAT charges. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.
If you wish to purchase more than one item, I am happy to combine shipping where possible.

Delayed and Lost Post

If an item is delayed or lost in the post please let me know. I must ask you to wait a day for the delivery depending on the delivery time estimated. If the item does not arrive within the estimated delivery and is considered to be lost by Royal Mail or the designated Courier I will refund you the cost of the item but not the postage or shipping costs unless I am able to make a successful claim for these, in which case you will be fully reimbursed.

Seller Information
Lisa Watson
Quilts by Lisa Watson
1 Thornbridge Avenue
Manchester M21 9DN

Any queries on postage costs – please contact me.

Cookie & Privacy Policy

This privacy policy sets out how Quilts by Lisa Watson uses and protects any information that you give Quilts by Lisa Watson when you use this website.

Quilts by Lisa Watson is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Quilts by Lisa Watson may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2014.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

WE DO NOT STORE ANY FINANCIAL INFORMATION SUCH AS CREDIT CARD NUMBERS

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using
your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at lisa@quiltsbylisawatson.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Quilts by Lisa Watson at lisa@quiltsbylisawatson.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Policy

How we use cookies

quiltsbylisawatson.co.uk uses temporary cookies (small text files stored on a computer). We use them to identify you in a coded form, not using your personal information, to enhance the experience when you browse the site and to make future improvements to the site.

Can we use them?

We need your permission to use cookies and will take your continued use as permission. You may delete and block all cookies from our site by changing your browser settings but this will affect the functionality of our website.

Cookies for web metrics

We make use of Google Analytics to track usage of our website. They use cookies to see how often people visit the site, how long they stay, and which pages they use. We use this information to make our website better and deliver a better service to our customers.

Cookies from social networks

When we include social ‘plugins’, those sites can use cookies. The cookies they set allow them to monitor use but also lets them know whether you’re logged in so you can quickly share content on your networks.

Third Party Cookies

If we include content from other sites they may use cookies to track how people are using their site.

More Information

For more detailed information about cookies please visit www.allaboutcookies.org.